Site Office

Overview

The administrative backbone of your operation. Manage enquiries, run reports, handle client portals, and stay on top of regulatory returns without leaving the platform.

11 Modules Included

• Booking Calendar: Transport bookings calendar-based view for scheduling inbound and outbound collections
• Enquiries: Site office enquiry inbox and company enquiries widget for customer request tracking
• Enquiry Analytics: Team performance monitoring dashboard for company admins and managers. Track response times, action completion rates, and audit team performance to ensure queries are answered promptly. Identify team members who need support or training on customer response standards
• Inventory Management: Track finished/reprocessed materials in stock with automated movements
• Reports & Returns: Generate site reports (waste diversion, GHG protocol carbon, finance reports, compliance reporting) and DEFRA annual/quarterly regulatory returns
• Waste Diversion: Recovery vs disposal split by EWC code with waste hierarchy compliance tracking
• Back Office Bookings — The primary scheduling system for sites, linking hauliers, weighbridges, and disposal facilities in one workflow.
  • Full booking coordination with customer visibility and capacity management
  • Links directly to hauliers, weighbridge, and facility connections
  • Workflow automation from booking creation through to job completion
  • Note: Weighbridge can create bookings for emergency jobs, but Back Office Bookings is the main tool with the complete feature set
• Client Portals — Two-tier customer visibility: self-service login portal and a secure token-based portal (no login required).
  • Real-time booking status and live driver location tracking
  • Photo confirmation on delivery
  • Token-based access means customers can view updates without creating an account
• Disposal Route — Smart licensed facility finder that matches waste classifications to permitted disposal points.
  • Upload external classification reports or use results from the Laboratory Services module
  • Searches within a configurable radius, matching by EWC code, hazard classification, and waste hierarchy preference
  • Returns a ranked shortlist with EA permit numbers, distances, and facility capabilities
  • Integrates with CWR Direct for one-click quote requests to matched facilities
• CWR Bridge: System linking and integration bridge for connecting external systems and data flows across the platform
• DEFRA Digital — Automated nightly submissions for the UK digital waste tracking mandate (October 2026).
  • Nightly 23:00 scheduler with OAuth2 authentication via Azure Key Vault
  • Validates all movements against 638 DEFRA-recognised EWC codes
  • Retry logic with exponential backoff (max 5 attempts)
  • Email alerts to site admin on submission success or failure