Overview

Complete organizational control center for managing your entire Clear Waste Route platform. Configure company settings, manage users across all roles, control access permissions, handle billing and subscriptions, and maintain your company document library from one central hub.

9 Modules Included

Company Settings: Organization profile, registered address, EA carrier/broker numbers, default EWC codes, accounting reference numbers
System Settings: Platform-wide configuration and feature preferences
Company Documents: Centralized document library for policies, procedures, and company files
Billing & Subscription: Stripe payment methods, invoice settings, module licensing (enable/disable features per organization)
Team Users: Desk-based user management (invite, edit role, site access control, training status tracking, deactivate/reactivate)
Operational Users: Field user accounts for drivers, weighbridge clerks, and site operatives
Support Tickets — Built-in support system for users to raise and track platform issues directly with the CWR team.
- Submit tickets with urgency levels and categorised issue types
- Track resolution progress within defined SLA timeframes
- Full communication history kept within the ticket
Permit Manager — Track every environmental permit and licence with automated expiry alerts.
- Covers EPs, T/U Exemptions, WMLs, Mobile Plant Licences, Abstraction Licences and Planning Conditions
- Three-stage alert system: Amber (90 days), Red (30 days), Critical (14 days) before expiry
Compliance Vault — Tamper-evident document repository with cryptographic integrity proof and full audit trail.
- SHA file hash fingerprinting detects any unauthorised document changes
- Version control archives superseded documents with full change history
- Audit log on every view, download, upload and replacement with user attribution
- Role-based access control (Site Manager+ by default)

Policy Management & Training Enforcement

Built-in compliance training and policy enforcement system:

Policy Management: Create company policies with formal acceptance requirements (title, version, effective date, target roles, enforcement level)
Policy Enforcement Hub: Set required training modules per role, define policy acceptance requirements, implement action-gated training (users must complete before accessing restricted features)
Training Facility Integration: 14 video training modules covering waste regulations, health & safety, and platform usage + 11 quick start guides + sandbox practice area
Progress Tracking: Monitor training completion per user, track policy acceptance status, automated reminder notifications for incomplete training
User Onboarding: Secure one-time setup URL sent to new users (password setup, contact confirmation, T&C acceptance, profile completion, automatic training redirect)

User Role Management

Comprehensive role-based access control supporting:

Company Admin: Full platform access and configuration control
Site Manager: Site-level operations and team management
Accountant: Financial data and reporting access
Technical Lead: Compliance and technical oversight
Weighbridge Clerk: Weighbridge terminal operations
Back Office: Administrative and booking functions
Site Operative: Day-to-day site operations
Driver: Mobile driver console and job execution
Logistics Manager: Fleet and transport oversight

Security & Compliance

Two-factor authentication (2FA) support
Password policy enforcement
Session management and timeout controls
IP whitelisting for sensitive operations
GDPR-compliant user data management
Audit logging of all admin actions
Role-based data access restrictions

Works With

All CWR modules - central control hub
Training Facility - user onboarding integration
Support Tickets - help desk management
Compliance Vault - permit and license storage

Company Admin