Last updated: 14 June 2026
These Terms of Service ("Terms") govern access to and use of the Clear Waste Route website (clearwasteroute.co.uk) and the Clear Waste Route platform ("Platform"), both operated by Clear Waste Route Ltd (Company No. 17168009), registered in England and Wales ("we", "us", "our"). By accessing this website or participating in the Early Access Programme, you agree to these Terms in full. If you do not agree, please do not proceed.
These Terms should be read alongside our Privacy Policy, Cookie Policy, and GDPR Statement.
Clear Waste Route is a cloud-based waste operations, compliance, and carbon intelligence platform designed for UK waste transfer stations, treatment facilities, landfill operators, and hauliers. The Platform enables digital waste tracking, weighbridge management, fleet operations, compliance reporting, and related workflows in a single connected environment.
The Platform is currently offered under an Early Access Programme. Features, functionality, pricing, and availability may change during this period. Nothing on this website constitutes a binding offer to supply software services unless confirmed in a separate written agreement signed by a director of Clear Waste Route Ltd.
Participation in the Early Access Programme is subject to separate written terms agreed between Clear Waste Route Ltd and each participating Customer. Where such terms exist, they take precedence over these Terms in the event of conflict.
During the Early Access Programme:
Subject to these Terms and payment of applicable fees (where applicable), we grant each Customer a non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the Customer's internal business operations during the agreed subscription term. This licence does not permit:
To access the Platform, each User must be registered with valid credentials. Customers are responsible for:
We reserve the right to suspend or terminate access to any account where we suspect a security breach or violation of these Terms.
Customers and Users agree to use the Platform only for lawful business purposes. You must not:
We reserve the right to immediately suspend access for any breach of this section.
Subscription fees, billing frequency, payment terms, and any professional services fees will be set out in a separate order form or written agreement. Where applicable:
Your data remains yours. All Customer Data remains the property of the Customer. By using the Platform, you grant us a limited, non-exclusive licence to store, process, and transmit Customer Data solely as necessary to provide the Services.
We will not access, use, or disclose Customer Data except:
All intellectual property rights in the Platform, including software, documentation, trademarks, and underlying technology, remain the property of Clear Waste Route Ltd or its licensors. Nothing in these Terms transfers any such rights to you.
Aggregated, anonymised, and statistical data derived from use of the Platform may be used by us to improve our services, provided such data cannot be used to identify any individual or organisation.
Each party agrees to keep confidential all non-public information received from the other party in connection with the Services ("Confidential Information"). Confidential Information may only be disclosed to employees or contractors who need it to fulfil obligations under these Terms and who are bound by appropriate confidentiality obligations.
This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was independently developed without reference to the Confidential Information; or (c) is required to be disclosed by law or regulation, in which case reasonable prior notice will be given where permitted.
We will use reasonable endeavours to make the Platform available at all times. Scheduled maintenance will be communicated in advance where possible. During the Early Access Programme, no formal uptime SLA applies unless separately agreed in writing.
Support is provided via email at contact@clearwasteroute.co.uk. We aim to respond to support requests within one business day (Monday to Friday, 9am£5pm GMT). Response time commitments for commercial subscriptions will be set out in the applicable order form.
We continuously develop the Platform and may release updates, new features, and fixes without notice. We reserve the right to:
We warrant that we will provide the Services with reasonable skill and care. Other than as expressly stated, the Platform and website are provided "as is" and we make no warranties, express or implied, regarding:
The Platform is not a substitute for professional legal, regulatory, or compliance advice. Customers remain responsible for compliance with all applicable environmental, waste management, and DEFRA regulations independently of their use of the Platform.
Neither party shall be liable to the other for any:
Our total aggregate liability to any Customer in respect of any claims arising under or in connection with these Terms shall not exceed the greater of: (a) the total fees paid by the Customer to us in the 12 months immediately preceding the event giving rise to the claim; or (b) £500.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
The Customer agrees to indemnify and hold Clear Waste Route Ltd harmless against any claims, losses, damages, and expenses (including reasonable legal costs) arising from: (a) breach of these Terms by the Customer or its Users; (b) use of the Platform in a manner not permitted by these Terms; or (c) the Customer's violation of any applicable law or third-party rights.
These Terms remain in effect for the duration of any active subscription or Early Access participation. Either party may terminate:
On termination, we will provide a 30-day window during which the Customer may export their Customer Data. After that period, Customer Data will be securely deleted from our systems unless retention is required by law.
Both parties agree to comply with all applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. Where we process personal data on behalf of a Customer, we act as a data processor and the Customer acts as data controller. A Data Processing Agreement ("DPA") is available on request at contact@clearwasteroute.co.uk and forms part of these Terms where data processing takes place. See also our Privacy Policy and GDPR Statement.
The Platform may integrate with or link to third-party services (such as mapping providers, payment processors, or DEFRA systems). We are not responsible for the availability, accuracy, or terms of use of any third-party service. Your use of third-party services is subject to the relevant provider's own terms.
Neither party shall be in breach of these Terms or liable for delay or failure to perform any obligation to the extent that such delay or failure results from circumstances beyond that party's reasonable control, including but not limited to acts of God, pandemics, government action, or failure of third-party infrastructure providers.
These Terms are governed by the laws of England and Wales. In the event of a dispute, the parties will first attempt to resolve the matter through good-faith negotiation. If a resolution cannot be reached within 30 days, either party may refer the matter to the courts of England and Wales, which shall have exclusive jurisdiction.
Entire agreement: These Terms, together with any order form, DPA, or written agreement, constitute the entire agreement between the parties regarding the subject matter and supersede all prior agreements or representations.
Severability: If any provision of these Terms is found to be unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, with the remaining provisions continuing in full force.
Waiver: Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that party's rights to enforce such provision in the future.
Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.
For questions about these Terms or to request a Data Processing Agreement, contact us at contact@clearwasteroute.co.uk.
Clear Waste Route Ltd, Company No. 17168009, registered in England and Wales.